Privacy Policy

1. Introduction

Welcome to DMHealth (“we,” “us,” or “the Company”). Your privacy is critically important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal and health information when you use our website https://dmhealthfl.com/ and our telemedicine and wellness services.

By accessing our Site or using our services, you agree to the practices described in this policy.

2. Information We Collect

We collect different types of information to provide our medical and wellness services effectively:

A. Personally Identifiable Information (PII)

We may collect information that personally identifies you when you register, fill out a form, request a consultation, or subscribe to our newsletter. This includes:

• First and Last Name.
• Email address.[1][2][3][4][5]
• Phone number.[5]
• Physical address (for shipping medications or supplies).
• Date of birth.

B. Protected Health Information (PHI) & Medical Data

Due to the nature of our services (weight loss, hormonal therapies, acute care), we collect sensitive information necessary for your treatment, such as:

• Medical history and current health conditions.
• Current medications.[1]
• Weight, height, and other biometric data.
• Lab results.
• Details provided during telemedicine consultations.

C. Payment Information

We do not store full credit card information on our servers. All payments are processed through secure third-party payment gateways compliant with industry standards.

D. Usage Data & Cookies

We automatically collect non-personal information when you interact with our Site, such as your IP address, browser type, Internet Service Provider (ISP), referring/exit pages, and operating system. We use “cookies” to enhance your experience on our Site.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To schedule appointments, conduct telemedicine consultations, and create personalized treatment plans.
• Medical Coordination: To send prescriptions or coordinate with third-party pharmacies (e.g., compounding pharmacies) for the fulfillment and shipping of your medications.
• Communication: To send appointment reminders, treatment updates, responses to inquiries, or information about new services.
• Site Improvement: To analyze trends and improve the functionality and user experience of our website.
• Legal Compliance: To comply with Florida state laws and applicable federal regulations.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information in the following circumstances:

• Healthcare Providers and Pharmacies: We share necessary information with physicians, nurse practitioners, and partner pharmacies strictly to fulfill your treatment and medication orders.
• Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, telemedicine platforms), so long as those parties agree to keep this information confidential.
• Legal Requirements: When necessary to comply with the law, a court order, or to protect our rights, property, or safety.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal and medical information. We use encryption (SSL technology) to protect sensitive information transmitted online. Only employees and providers who need the information to perform a specific job (e.g., billing, customer service, or medical care) are granted access to personally identifiable information.

6. Third-Party Services and Links

Our Site may contain links to third-party websites. These sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Site and welcome any feedback about these external sites.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.[4]
• Request correction of any inaccurate data.
• Request the deletion of your personal data (subject to legal medical record retention requirements).
• Opt-out of receiving marketing emails at any time.

8. Compliance with Florida Laws

Our services are primarily directed to residents of Florida. We comply with applicable state regulations regarding health information privacy and data breach notifications.

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions regarding this Privacy Policy, the handling of your data, or our services, please contact us using the information below:

DMHealth
Email: support@dmhealthfl.com
Phone: 954-738-2512